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10 Top Things To Consider When Choosing A Plumber

Reliable plumbing services are a basic essential in any home. When plumbing issues arise and things go wrong, you want to know your chosen plumber will be reliable too. But when you’re faced with so many different plumbing companies, how do you know you’re choosing the right plumber for the job?

We’ve put together the 10 top things you should consider when looking for a reputable plumber to work in your home.

How to choose a good plumber


The shonks and fly-by-nighters don’t tend to stay in business very long. So if a plumbing company has been around for a long while, it’s a good indication they have reliable, well-established business practices and are trusted by their customers.

Qualified and licenced

Man fixing tap with pliers at home in the kitchen

When dealing with plumbing problems affecting your home’s water/gas supply or drainage, you should always choose a licenced plumber, qualified to work with these services. You can check that any licence number provided is current and what types of plumbing work it applies to.

When dealing with plumbing problems affecting your home’s water/gas supply or drainage, you should always choose a licenced plumber, qualified to work with these services.


Most states require plumbers to carry public liability insurance to carry a license. This ensures you’re covered for any accidental damage that might affect your home, property or person in the course of completing your plumbing job.

Service guarantee

When hiring a plumber, it’s always worth checking to see if they have any warranties or service guarantees. While hardware is usually covered by a manufacturer’s warranty, look for plumbers who offer a quality service guarantee that covers you for any niggles or problems you might experience once the job is done.

24/7 plumbing support

Chrome Hot Water Tap

Unfortunately plumbing emergencies don’t confine themselves to business hours, Monday to Friday. When your hot water system springs a leak in the middle of the night, you want a plumber who can be there straight away, not when they can eventually slot you into their schedule.

Transparent fees and charges

Most people appreciate the need for call out fees on emergency jobs in the middle of the night, or weekend. What they don’t appreciate is not knowing about fees or other charges in advance. Your plumber should be using flat rate pricing, where they discuss and disclose ALL costs before they start any work, so your quote is clear – and your invoice doesn’t come with a nasty shock!


A local plumber will understand the plumbing infrastructure and issues in your area. They’re also likely to live in the community and be known by the business community, so if they aren’t reputable, the word will quickly get around.

Professional business presence

A business who has spent money on a professional website, uniforms, vehicle signage, marketing material, real-time pricing software and more shows a strong commitment to making their business work. Which means they’re more likely to do what it takes to win jobs and build referrals.

Also consider whether or not they arrive at your home on time, if they are well-presented, friendly and willing to answer any questions you might have.

Customer service

Male plumber in uniform and female customer in the kitchen. Handyman with toolbag repair sink, sanitary equipment service at home

Often your first experience with any business will tell you what to expect when dealing with them. Plumbers are no different, so be sure to consider:

  • how easy it is to speak to someone to book a job
  • how quickly they get back to you with information or feedback
  • how helpful and friendly the staff are when dealing with your queries
  • how easy it is to understand quotes, costs or what your job will entail

Even if your plumber is qualified and capable, do you really want to deal with people who are rude or make you feel like a burden?


Business hand evaluate excellent on customer satisfaction form

Finally, even if you’re in the middle of a plumbing emergency, you should take at least half a minute to check online testimonials and customer reviews. You’ll quickly get an idea of what sort of experience real-life customers have had to help you make a decision.

Need a plumber?

Don’t wait for a plumbing emergency to find the right plumber. Chiswick Plumbing are licensed Master Plumbers, Drainers and Gasfitters. We’ve been a member of the Master Plumbers Association for more than 35 years and work hard to give all our customers a fast, hassle-free experience – any time, day or night.

We invite you to get to know us and pop our number (1300 55 2248) in your phone to make it quick and easy to book your next plumbing job with plumbers you can rely on 24/7.